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Richard Cano
Richard Cano
20:57 18 Oct 18
XTP Has been been services our home and business for over 2 years and we have zero complaints.Highly recommend Jim

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Review for Pest Control
1/5
Bad service

I have been contacting Richard to return to my house .The day the service was done at my house it was raining and humid we still have ants but he has not answered our messages. I even sent him a picture of the ants and still no reply. We have been doing business with him and never had a problem until now. We are very unhappy because we lost our money and we still have ants. How rude not to reply back to your client. I even worked with his schedule I told him to come one day and he said if it was possible for him to come another day and I went with his day that he was able to come how sad he does not appreciate his clients. I will definitely not do business with him he has lost 2 clients.
XT PEST CONTROL RESPONSE:

Mrs. Blanca

Good afternoon,

First allow me to say that we are very sorry that you feel that we Have ignored you and that we do not care about your pest control concerns.

Per one of our conversations, I informed you that I am working with a short staff due to losing 2 technicians and the Covid 19 situation. I did inform you that we would get to your home as soon as we were able to catch up to our scheduled client list. In my our defense, as you mentioned we have always been there to care for your homes pest concerns. On the other hand,  we have only treated your house twice. Once about 7 to 8 months ago and again about 3 weeks ago. Which was about the I had the staff shortage. I have been treating the other home for about 2 years and have always accommodated your schedule. Unfortunately we receive call all through out the Day and when they are “ UNKNOWN “ we do not respond. In addition to say that  “ we just care about the money “ is far from the truth. Example: I have done work for you house and not charged for it, and we Gave you a discounted price on our services. As I stated to you in conversation, I’m working short staffed and have been Extremely busy and booked days in advance. Again, I apologize that you feel that we have ignored you and that we do not care that if far from the truth.  I completed understand if you do not want to continue with our services. We want to say thank you for allowing us to service your home and if we can assist you in the future please call us.

Thank you again,

Richard

XTPC.org

Review for Pest Control
5/5
AMAZING WORK

Richard is the BEST IN THE BUSINESS! I live in an older style home and he is ALWAYS more than willing to go the extra mile! Having bugs, insects, and or roaches is never fun, but you can always count on X Terminator PestControl to come in and handle the situation. Richard is very professional, understanding and willing to explain what is going on in your residence. I only wish I was from Texas or new more people I could refer him to. Thank you for your hard work and looking out for the customers best interest!

Review for Pest Control
5/5
AMAZING WORK

Richard is the BEST IN THE BUSINESS! I live in an older style home and he is ALWAYS more than willing to go the extra mile! Having bugs, insects, and or roaches is never fun, but you can always count on X Terminator PestControl to come in and handle the situation. Richard is very professional, understanding and willing to explain what is going on in your residence. I only wish I was from Texas or new more people I could refer him to. Thank you for your hard work and looking out for the customers best interest!

Review for Pest Control
5/5
Professional and Knowledgeable

Mr. Richard and his company are amazing. I live in an older apartment that needs constant pest treatment to keep bugs out. Mr. Richard is always professional, knowledgeable and shows compassion and patience. I sometimes keep the different bugs zip find in a zip lock bag to discuss with him on what type of bugs they may be and preventative measures. He is always willing to tell me what type of bug and if he does not know off hand, he does his research and gets back immediately. He is very approachable and easy to get a hold of. He always answering my questions with no hesitation. I highly recommend Mr. Richard and his company. You will not find a better Pest control company that really values its customers.

Review for Pest Control
5/5
Great

pest control service was great, we had 2 other well known pest control services come out and charge without a solution to our problem. Richard came out and told us exactly what the problem was and fixed it. not only that then called about a week later to see if the problem was taken care of. stop wasting your time with the giant PEST CONTROL companies and call Richard. Highly Recommend

Review for Pest Control
5/5
Highly Recommended!!

I highly recommend X-Terminator! Richard is the definition of EXCEPTIONAL customer service. He responded swiftly, was very informative, and had a pleasant demeanor. Without a doubt, I will contact X-Terminator in the future, if necessary!

Review for Pest Control
5/5
Thank you!

Richard was great! He diagnosed our critter problem instantly and implemented his solution effectively. He was friendly, professional, punctual, and all the above. I recommend his services highly.

Review for Pest Control
5/5
Service with a heart

Has been servicing our home and business for a couple of years now no complaints. After Harvey we had lots of damage and money was very tight. He came out one service quarter. Saw that we had some money issued, he serviced our home and we never got a bill. Service with a heart Thank you XTPest

Review for Pest Control
5/5
Pest control

They were able to come to the house and control all our pest issues. Prices were great. He now services all our homes.

Review for Pest Control
5/5
Awesome Pest Service

They are so great to work with and always there when we need them. Their prices are so reasonable.

Review for Pest Control
5/5
Great service!

Richard was excellent. He responded quickly, was professional, knowledgeable and polite. I will definitely use XT again. Thanks guys!

Review for Pest Control
5/5
Great service

Always in time for the three month service in my house. Glad to see my house free of ants, spiders, and roaches. Courteous and good prices.

Review for Pest Control
5/5
Very friendly and knowledgeable

Richard treated our home for powder post beetles. He is respectful of your time – he arrived at the time promised, treated our home and even swept up after himself. Really couldn’t be any friendlier. I would highly recommend XTPestcontrol.com

Review for Pest Control
5/5
Awesome exterminator

I have lived in Houston all my life. I have had exterminators come in and multiple homes that I have grown up in and I have a pound. I have never met a more thorough person as well as personable Anybody would to be blessed to have him as well as a large corporation!!!

Review for Pest Control
5/5
Wonderful Service

Excellent service! Professional, knowledgeable, and extremely kind. Thanks so much!

Review for Pest Control
5/5
Great service

Was on time. Explained and was patient. Took care of her pest issues quickly

Review for Pest Control
5/5
GREAT JOB

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